Billing & Payments

Temporary Changes Due to COVID-19:

Every utility account has an extension for March 2020.

Balances should be paid in full by no later than 5 p.m. on Tuesday, March 31st, 2020.

The Lobby at City Hall, which includes the Public Utilities Department, will be closed until Monday, April 6, 2020.

For Utility Payments:

  • Please use the drop box in the alley behind City Hall for payments in the form of a check or money order. The box will be checked regularly during normal business hours.
  • Online bill payment is available at 
  • For payments by phone, please call 830-875-2469 and we will be happy to assist with credit card payments.

Thank you!

Public Utilities

Billing Cycles

The city only has one billing cycle and is billed as the following:
  • Cycle 1 - Due on day 16 of each month
Customers are assessed a penalty of 5% on balances left on the account past the due date. Disconnects can be implemented any day after the due date.

Payment Methods

The City of Luling accepts payments of cash, check, cashier's check, money orders, and credit cards (Visa / MasterCard/American Express). Payments may be made by the following methods:
  • Regular mail to City Hall
  • After hours / night depository located in the alley at the rear of City Hall
  • After-hours payments for non-pays and disconnects can be made at the Luling Police Department, located at 518 E. Pierce St. There is a fee of $100 for after-hour reconnects.
  • Lobby or walk-in at City Hall
    • Credit card payments by Visa, MasterCard, Discover and American Express at the utility counter located inside City Hall and by telephone 830-875-2469.
  • Bank draft, automatically drafted from your bank account on the 10 of every month. If you are interested, please fill out the bank draft form and return it along with a voided check or deposit slip.
  • Online payments