FAQs • Luling, TX • CivicEngage

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I have a street light by my house that is not working properly, who do I call?: Please call Public Utilities to create a work order for the Electric Department at 830-875-2469. It is very helpful if you can also provide a pole number so that we know exactly where this light is located.

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Electric Dept

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1. My lights keep flickering off and on, what do I need to do?: Contact Public Utilities at 830-875-2469 to dispatch the Electric Department to check the connections and voltage at your residence. After hours, please call 830-875-2411.

2. I have a street light by my house that is not working properly, who do I call?: Please call Public Utilities to create a work order for the Electric Department at 830-875-2469. It is very helpful if you can also provide a pole number so that we know exactly where this light is located.

3. I want a security light on my property, who do I call?: Please call Public Utilities at 830-875-2469 to place a work order to install a security light. Ask about current rates and fees for a security light installation.

4. I have limbs creating sparks on electric lines, can I cut them out myself?: No. Please call Public Utilities at 830-875-2469 to dispatch the Electric Department to your residence. After hours, please call 830-875-2411.

5. The Electric Department trimmed trees and left brush on my property, what do I do?: The Electric Department regularly trim trees away from electric lines and may leave a pile of brush on your property. The Electric Department creates a work order for the Brush Department to pick up all 'city cut' brush. If you feel that brush has been on your property for an extended amount of time, please call Public Utilities at 830-875-2469 to report.